This two-day course, Defusing Hostile Interactions: An Front line Perspective is designed for people who find themselves dealing with hostile or aggressive behaviour as a part of their regular work. Dealing with these encounters requires not only emotional energy but also conscious defusing strategies. The hope that with increased awareness and effective engagement, one can minimize the impact of stress in the moment as well as any carry over stress.

The goal of the course is to enhance personal effectiveness and increase personal safety by identifying factors that escalate hostility, and develop personal strategies in addressing hostile behaviour.