"Peace is not absence of conflict, it is the ability to handle conflict by peaceful means"
Ronald Regan
As we learned in the previous module, some factors surrounding intense interactions escalate the level of emotion and hostility. Our response to aggressive or hostile behaviours may escalate the hostility of the interaction.
By the end of this section, you will be able to:
- Describe non-constructive and constructive responses to hostility
- Identify how you typically respond to hostility and implement changes to improve outcomes