Lesson 10 of 9
Defusing Hostile Interactions – One Day: Module #6
In this section, you will explore personal safety strategies, risk assessment, and physical violence characteristics.
By the end of this section, you will be able to:
- Understand current best practice for maintaining personal safety in the workplace.
- Recognize risk factors to personal safety.
- Understand and be able to apply considerations in responding to an intoxicated client.
- Understand options for maintaining personal safety.