Defusing Hostile Interactions – One Day: Module #6

In this section, you will explore personal safety strategies, risk assessment, and physical violence characteristics.

By the end of this section, you will be able to:

• Understand current best practice for maintaining personal safety in the workplace.
• Recognize risk factors to personal safety.
• Understand and be able to apply considerations in responding to an intoxicated client.
• Understand options for maintaining personal safety.