Defusing Hostile Interactions – One Day: Module #7

As we learned in the previous module, some factors surrounding intense interactions escalate the level of emotion and hostility. In this section, you will be provided some tools to support staff in crisis and how to respond effectively to intoxication and mental health settings.

By the end of this section, you will be able to:

• Understand the potential steps for supporting a staff member work with a client in crisis
• Understand considerations to responding to clients with mental health issues
• Understand the verbal, paraverbal, and nonverbal elements of best practices