Environmental Conditions and Aggression
Certain environmental factors can impact the escalation of hostility. Although we are not always able to control our surroundings, we can look for ways to improve environmental conditions to reduce aggressive responses. For example, you may not be able to control the temperature of the room your caller is in, you may be able to control excessive noise on your end.
For more information about environmental conditions that escalate aggression, please review the tabs below.
Psychological studies have shown that heat can increase hostile responses. A study that examined average temperatures and recorded violent and aggressive behaviours demonstrated a significant relationship between higher temperatures and violent/aggressive behaviours.
Intermittent and high intensity noise can significantly escalate hostile responses. This was demonstrated in a recent study on automotive workers. Workers subjected to higher intensity noises responded with higher levels of aggression than workers not exposed to noise.