Welcome to Defusing Hostile Interactions This one-day course, Defusing Hostile Interactions: An Front line Perspective is designed for people who find themselves dealing with hostile…

<div class="overview__description brand--linkColor brand--body brand--linkColor" aria-hidden="false"> <div class="fr-view">This self-directed course, <b>Defusing Hostile Interactions: A frontline Perspective </b>is designed for people who find themselves faced with hostile or aggressive behaviour as a regular part of their jobs. Addressing these situations requires emotional energy and can result in increased stress in the moment, and can linger for sometime afterwards. The goal of this course is to enhance personal effectiveness in these situations as well as increasing one's personal safety. There will be a focus on what factors escalate hostility, and what personal strategies can be developed in response to hostile behaviour.</div> </div>